That's too bad you're having that experience. Feels like I just wasted hard earned $200. Very disappointed, I never liked anything made in China and it will likely remain that way - and this product is no exception. Last thing I want to mention is that the pairing is not your traditional BT pairing but the instructions fails to mention that it's pairing with the App. Then I downloaded the PC app, it won't even un-RAR - it says the file is corrupted. It worked great, then second game, it got stuck, then 3rd, 4th, 5th. With that said, I tried my first game pairing it with iPhone 8+. Most Asian countries improves quality over time to Japan level but products from China is exception to that rule it seems. I am not a fan of products made in China. Making their eBoards compatible with more for chess software and services would be a big selling point. Take USB keyboards for example, you plug them in and they just work. I wish the eBoard makes would get together and agree on a standard API that all of the online chess services and chess programs could easily implement. I have not found a way to use the Chessnut Air on Windows 10 to connect to. With the driver installed I connected to Arena 3.5.1 and played some chess engines. Second I connected to my Windows 10 PC using drivers provided by Graham O'Neill. The Chessnut app will connect you to and but it also limited it what you can do. You can not join a tournament and use it to play those games. You can only play individual games with random people. Unfortunately the online options are limited. I first used it connected to the iPad with the White Pawn app which allows you to play on.
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